Refund policy

Return & Refund Policy

At NIMORA, we want you to feel as good as you look. If you are not 100% satisfied with your purchase, you may return eligible items for a full refund or exchange within the applicable return window below.

Our Satisfaction Guarantee

  • United States: Returns are accepted within 60 days of delivery.
  • Israel: Returns are accepted within 30 days of delivery.

How to Initiate a Return

To start a return, please contact our Customer Support team at info@nimora-shop.com.

Once your return request is approved, we will provide you with a Return Authorization Number and the designated return shipping address.

Important: Please do not send items back without prior authorization or to the address shown on the original package, as this may prevent us from processing your return or refund.

Hygiene & Item Condition

To maintain high health and hygiene standards for our community, returned items must meet the following conditions:

  • Unworn & Unwashed: Items must be unworn, unwashed, and unused except for reasonable indoor try-on.
  • Clean Condition: Items must be free from scents, stains, makeup, deodorant marks, pet hair, or any other signs of wear.
  • Original Packaging: Items must be returned with their original packaging, tags, and any applicable hygiene seals still attached.
  • Exclusion: For health and hygiene reasons, we cannot accept returns on items that show signs of extended wear, washing, exercise use, damage caused after delivery, or other use beyond a reasonable try-on.

Order Cancellations

  • Before Shipping: You may request to cancel your order before it has been dispatched. If the cancellation is successfully completed before shipment, a full refund will be issued.
  • After Shipping: If your order has already been dispatched, please wait for delivery and follow the standard return process described above.

Exchanges

We offer one free size exchange per order to help you find your preferred fit.

Return shipping for the original item is the responsibility of the customer. Once the exchange is approved, NIMORA will ship the replacement size to you at no additional shipping cost.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@nimora-shop.com and include clear photographs showing the issue.

Once verified, we will arrange an appropriate replacement or resolution at our expense.

Return Shipping

Unless the item is confirmed to be damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

NIMORA does not charge restocking fees. Approved refunds cover the amount paid for the eligible returned products.

Refund Processing Time

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account after it has been issued by NIMORA.

Questions?

For any questions regarding returns, refunds, or exchanges, please contact us at info@nimora-shop.com.